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ContentsIntroduction
The Cisco Unified Communications Manager Bulk Administration Tool (BAT), a web-based application, performs bulk transactions to the Cisco Unified Communications Manager database. BAT lets you add, update, or delete a large number of similar phones, users, or ports at the same time. When you use Cisco Unified Communications Manager Administration, each database transaction requires an individual manual operation, while BAT automates the process and achieves faster add, update, and delete operations.
This document describes various BAT issues and the steps necessary to troubleshoot them.
PrerequisitesRequirements
Cisco recommends that you have knowledge of these topics:
Components Used
The information in this document is based on these software and hardware versions:
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Unable to Update Users Associated with Line FieldProblem
Unable to find an option to update the Users Associated with Line field to be associated to a user at the Directory Number Configuration level using BAT.
Solution
Complete these steps in order to resolve the issue:
Note: This issue is documented in Cisco Bug ID CSCsk86877 (registered customers only) .
Error: Cannot insert a null into column (numplan.dnorpattern)Problem
When you attempt to complete a bulk upload of Phones-Users, the BAT import job fails with this error:
LINE :: Error : Cannot insert a null into column (numplan.dnorpattern)
Solution
Verify these items in order to resolve the issue:
Bulk Admin Tool Returns Errors on User ImportProblem
This error is received (in the log file under job scheduler): Could not insert new row - duplicate value in a UNIQUE INDEX column (Unique Index:x_enduser_userid).
Solution
This issue occurs because the macro is disabled. Enable the macro for Microsoft Excel in order to resolve this issue.
Problem - Unable to import the Device PoolProblem
When you use BAT in order to upload a tar file into Cisco Unified Communication Manager, the process fails to update the newly created device pool, and this error is received:
Solution
You must export everything in the device pool and then either modify them or create new ones. Complete these steps in order to resolve the issue:
Note: This issue is documented in Cisco Bug ID CSCtn97735 (registered customers only) .
Issue with Export Phones using BATProblem
When you attempt to export the phones under Bulk Administration > Phones > Export Phones after you create the File format, the export job completes immediately with no error message but does not produce exported text files of the phones. This issue is caused by the Owner User ID column in the file format chosen and occurs when you choose a custom-made file format (not one of the Cisco defaults provided).
Solution
As a workaround, use a file format without the Owner User ID column. For a possible fix, refer to Cisco Bug ID CSCtb95233 (registered customers only) .
Update User Groups/Roles through BAT FailsProblem
When you use the BAT tool in order to assign roles to a CUCM user that is already in CUCM, the changes do not appear. This issue occurs when the LDAP is enabled on the CUCM.
This issue is documented by Cisco Bug ID CSCtb64476 (registered customers only) .
Solution
As a workaround, disable the LDAP on the CUCM server, then make the changes to the user roles. When you are done with the changes, you can re-enable LDAP on CUCM.
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Complete these steps in order to resolve this issue:
Bulk Import of CTI FailsProblem
Bulk import of CTI Fails with the Unmapped Exception error.
Solution
In order to resolve the issue, export with the Check Dependency option, and also make sure that you use 7zip in order to extract the .tar files. Paint tool sai mac deviantart for mac. The WinRAR/WinZIP applications do not support extraction of .tar files.
MAC Address Input Field Displayed when Performing BAT Phone Template Super CopyProblem
When you navigate to Bulk Administration > Phones > Phone template > Find > Super copy one of the existing templates > Set a Template name, select an existing phone template, perform a super copy, and press Enter, a text field with Device Name is displayed.
When you press the Enter key, a second text field is displayed with the MAC address. When you click the Save button, the Phone Template configuration screen appears.
This issue is documented by Cisco Bug ID CSCts53786 (registered customers only) .
Solution
The workaround is to click the Save button when the Device Name entry step is complete during super copy.
Error: name dialing is not a supported field![]() Problem
After you create a BAT format file for import, phone/user validation fails with this error:
This issue is documented by Cisco Bug ID CSCti02824 (registered customers only) .
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Complete these steps in order to resolve the issue:
Error: Line number 1 is not configured for Line on the templateProblem
When you try to insert new phones through BAT, the system returns this message:
SolutionFree Android Manager Tool For Win 10
This issue might occur if Line 1 in the Phone Template does not contain any information. In order to resolve the issue, you must add a dummy DN.
Note: The job scheduler might return this error: 64AEOCF62803 DEVICE :: Error : 491 The specified name has invalid characters or is not formatted correctly for this device type. This error might occur if the MAC address is not entered properly. In order to resolve this issue, verify that the MAC address was entered correctly.
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